Return & Refund Policy

Contact us within 10 days of delivery to start a return. The item does not have to reach us inside those 10 days — the contact does.

What we can accept back

• Unused items in the original packing, with all bands, handles and connectors included.
• Multi-piece packs complete — a 5-pack returns as five pieces.
• No floor marks, adhesive residue or cut tiles, which is what makes flooring unsellable.

What we cannot accept

Any tile that has been laid and cut, and any band or rope that has been used, because neither can be resold.

Who pays return shipping

• Change of mind — return shipping is paid by the customer.
• Damaged, wrong or incomplete order confirmed as our error — we arrange the return or reimburse the postage against a receipt.

Damaged, wrong or incomplete order

Contact us within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and makes a courier claim much faster. We review what you send and arrange a replacement or refund where applicable.

Refunds

• Approved returns are refunded 5 business days after we receive the returned item.
• UPI orders — to the same UPI ID or bank account.
• Cash on Delivery orders — by UPI or bank transfer to an account in the buyer’s own name. We never ask for a card number, CVV or OTP.

Warranty

We provide no additional warranty through our store. Where a product page states a manufacturer warranty, it applies on its own terms.

Start a return

[email protected] · Returns are received at our business & order fulfilment address: Shop No 9, Srushti Tower, Kolbad Road, near Jagmata Mandir, Kolbad, Thane West, Thane, Maharashtra 400601, India.

Exchanges

We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.